I know companies model support as a loss to be minimized, but it's especially frustrating in billing. @DigitalOcean has made it easier for me to move to a new host (and learn NisOS along the way) than contact support about a billing bug.
@telent I will probably move to prgmr.com; they donate hosting to https://Lobste.rs and I'm just trying to host a teensy personal shell box.