@KthulhuKat After 20+ years in IT, I think learning on the job is the most common approach. What I bring is troubleshooting and caring.

Many problems aren't covered in any class, so troubleshooting skills are crucial. Most problems happen again so *I TAKE NOTES* for future me.

I let people know I care how they feel about shared tasks; if the UI is terrible, I call it out; I ask awkward questions like did we solve the right problem instead of the easy problem. Feelings matter.

You can do it!!!