"Can you hold for a minute?"
"Can you call back later this evening?"
round 2: the energy company.
i just love that the answer is always "uhhh.. let me check with my support team"
and then "can you go away and do these things?"
"Oh i've already done those things, here they are."
"um, can you just go away for a few hours?"
"Can you call back in the evening?"
*calls back 3 hours later*
"Oh i'm sorry, our service manager has gone home for the day, you would have needed to have called when she was here earlier during the day."
*calls back the next day during daytime*
"No, you don't ever need a new NHS number"
Me: I actually do, because of gender reassignment.
"Err ok im going to have to talk to a colleague, they'll call you sometime tomorrow"
*wait all day, no call back, so i call them at 3pm*
"Oh i'm sorry our service manager has gone home for the day. So you would have needed to call earlier."
@mxsiege I'm going to attempt the bank/dmv double tomorrow. Should be fun.
@NeoAJ my bank was surprisingly ok, thankfully id gone with a deepoll service which has a certificate stamp on it which they were like "oh only if it has a stamp"
@mxsiege I'm hopeful it will be painless since the Dmv is where i had to go for the name/gender change anyway, and the bank already has me on file as "Ms. [deadname]", which was really interesting to see in the mail.
@NeoAJ lol yeah, my doctor's currently have all my medication and records listed as Mr Cassandra
@mxsiege Definitely looking forward to getting that updated when I go for my next refill. They had AJ in brackets next to my full deadname, but they never freaking addressed me by AJ. I shamed one tech when I gave them AJ and they didn't figure out that my deadname was non-applicable anymore.
@mxsiege power through
@mxsiege that's some catch, that catch-22
@Cathymarinara Lambchop singing in my head.
@mxsiege Bureaucracying while trans is an extreme sport.
just requested my own be changed. First they tried to take my deed poll off me, then they told me someone else sorts it and it'll all "be okay", so I'm eagerly anticipating getting a new nhs number with my old name and "F" or my old name and "M". Funnnn.
@flout blurg. Yeah im somewhat expecting a similar sort of absurdity.
It was that admin thing of
*big long explanation*
"so you want a new nhs number? okay we'll get that sorted!"
*doesn't write down half the stuff i said*
so anything could happen! including nothing because i asked for them to do my passport doctors letter at the same time, so they might do either or none!!
@flout oh god. woohoo. There's always the third option which i got twice where they just change your name and gender in the system but not through PCSE.
of course, and, it'll always be a chance with the same odds, the worst thing about this is the feeling of... no progress. It's reset and roll the dice again every time
@flout im just amazed im still evidently the first trans person at my GP
@flout like i was expecting it when i first went in but its been several years now and still no one else has gone through this here
Same for me, how are we all the first and only, like, i know other trans people in my local area!
The person who did it last time didn't document their processes and just went on to another job. People can be the first over and over and over if there's never any policy or documentation.
My first attempt to get through this was going up to a receptionist I hadn't seen before and saying I'd just noticed I was entered wrong in the system. This didn't work with them, but did work in many other places.
Huh. I guess not every trans person does this and those that do only have to do it one time, so maybe we all actually are their firsts.
When I finally got this sorted it was actually my GP who handled it. He was amazing and super proactive and left the profession as soon as the Tories started privatising....
@mxsiege ooooooh my god
@mxsiege it's great when they "accidentally" don't give a shit about you
@mxsiege this is literally such a uk mood trying to do literally anything
@seafrog yeah seriously, ive already been through this song and dance of trying to get my name changed twice over, it just both times it reset.
@mxsiege christ thats frustrating as hell, i'm goin thru it with phone insurance rn and that's annoying enough and yet nowhere near as important & life-affecting as name & gender-shit. hope it gets sorted soon!!
@seafrog thank you, i hope insurance stuff goes well for you too, thats always such a nightmare for me.
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