There is a person sitting ahead of me on this Amtrak train to Albany talking to IT to "reset his computer account".

...and now he is reciting his password out loud.

"It's long."

"Capital S. Capital S. Capital O. The tilde key. The squigly one. On the top of the keyboard. 1. 1. 4. 2."

..."Can you reset my computer account now?"

HOW DOES ANYONE DO ANYTHING.