@Cando @brandon GTE Internet support - still dial-up days. Caller couldn't pull up a web page. Went through eleven circles of hell troubleshooting painstakingly. Finally, after about an hour, I dropped down to a lower-level of troubleshooting, leaving all presumptions behind. I had him spell out the URL.
http - ok
:
- at this point I specifically mentioned two vertical periods. Nope, he had a period and a comma.
______________________
I then introduced him to the amazing shift key.
True story.