Next episode of Yet Another Tech Podcast: Tech Support Gore
Calling all sys/net admins! What's your best story?
@brandon One of my survival instincts is to forget those storys before I can process what happend.
One of my favorites in short:
Coworker: Excel doesn't work. Lost control. Send help.
After couple of minutes I figured out that he had connected 2 keyboards at once. One was laying on the table, the other beneath a huge pile of bags. It either pressed Tab or Enter continuously.
I'd cried for 10 more minutes anywehre alone.
@Cando ....why would anyone need to connect two keyboards at once if they're using EXCEL?
@brandon This question often keeps me awake at night.
@Cando @brandon GTE Internet support - still dial-up days. Caller couldn't pull up a web page. Went through eleven circles of hell troubleshooting painstakingly. Finally, after about an hour, I dropped down to a lower-level of troubleshooting, leaving all presumptions behind. I had him spell out the URL.
http - ok
:
- at this point I specifically mentioned two vertical periods. Nope, he had a period and a comma.
______________________
I then introduced him to the amazing shift key.
True story.
@donblanco @Cando Then again, this is still dial up days :P Still had typing classes
@donblanco @Cando ....it hurts...oh what is this fresh hell XD