@frickhaditcoming @brandon one of my first tech support issues (before I was an actual paid I.T. person) was at GTE - main HQ, long before Verizon days. Guys new Windows 3.11 computer stopped working. I talked to him, verified the issue. Seems he was used to Macs, and when he first got on Windows he pulled up a list of files in DOS. Then he pulled up a list of files on Windows file manager. "WTF? Why do I have TWO COPIES of everything?" So he deleted one copy.

I did not laugh in his face...