the thing that frustrates me, going through most of what I've found about online moderation, is that they focus so heavily on comment/user removals as the only form of moderation work they highlight, creating the false impression that moderation work IS comment removal. This, in turn, breeds a lot of very limited solutions to the "problem" of moderation, missing any other kinds of labour moderators perform.
@LogicalDash I've always come at it from a community moderation angle, because tbqh most of my time as a mod these days is basically doing a *lot* of emotional work: talking through conflicts, trying to encourage community events to draw people together etc. Even if we just look at content removal, there's a world of work that comes *after* where you have to address the impact of those comments + their removal on your community
@LogicalDash this is not taking into account the more business oriented understanding of moderation, of course
@cwylo I suppose the conventional wisdom is that, but for deletions, online moderation is a lot like offline moderation
I think it's more like editorial work