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What do you even think of the knowledge base as a format?
like https://support.frontier.co.uk/kb/ or https://zapier.com/help/
in comparison to a wiki, a forum with pinned items, or anything else
which one would you rather have to use
@CobaltVelvet Usually format-type matters less to me than information design. Wikis are only useful if you have custodians doing a good job with information hierarchies. Knowledgebases are only useful if custodians are doing a good job with information hierarchies *and* keywording.
Basically, if the info isn't findable, the tool doesn't matter. If the info is findable, problem solved.
