Phil Wheeler is a user on octodon.social. You can follow them or interact with them if you have an account anywhere in the fediverse.
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I'm currently trying to decide which I hate more: the emails from clients saying "It's going to cost HOW MUCH?! That's outrageous for such a simple change", or the explanations after the fact saying "I underestimated that simple change because we're so bogged down in internal bureaucracy that every simple thing takes forever to implement"
@PW or "I took 3 months to approve the quote you sent but why isn't the project finished a week after approval?"
@PW Ouch D: