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Unexpected Politeness
Sometimes processes work and one of my service ticket got answered quickly to my 100% satisfaction on the very first attempt. Yes, really! In this case Siemens was doing a perfect delivery upon first touch.
So I write a short thank you in reply and get another mail that I just opened a new support ticket ;-).
I feel a bit old now....
@cynix No, they did not have a ticket#
@Masek you did include the ticket number in your thank you note, didn't you?